Display service objects in SAP GUI

🔎 Tip of the week: Display service objects in SAP R/3 ECC (non S/4Hana)

A classic in support:

“I cannot view an invoice/order/order confirmation from the attachment list in my SAP”

In many cases, the cause is not a lack of authorisation, but rather that the service object is not activated.

The good news is that every user can make this setting themselves – without having to wait for SAP support.

In the instructions below, I will show you step by step how to activate the display of service objects yourself and thus help yourself directly.

Scope of this manual

The GOSGOS GOS – Generic Object Service button in SAP allows users in SAP to upload and manage attachments, notes, links and files (PDFs, Emails, others) that are linked with a related record (like order or invoice). Sometimes it needs an activation in the SAP user profile (SU3), when missing in transactions like VA02/VA03. (Generic Object Service) button is not displayed by default in SAP. It is a handy little button that contains all the attachments you want to add to the sales orders, deliveries or invoices and also shows all the relationships to other objects, e.g. IDOCs (incoming and outgoing).

Scope of this manual is to activate the button to be able to see attachments and relationships.

Needed Input

n.a.

Expected Output

GOS button active and visible in my SAP environment

Needed application and roles

Application	SAP
Access	SU3
Role name
Who? (function)	every SAP user

Step-by-Step instruction

Open the SAP application to access the main menu.
There are now two ways to open the user profile.
- Enter transaction SU3 and press ENTER – or
- Click on ‘System’ in the top bar –> User profile –> Own data.

3. your user profile will open

4. Click on the Parameters tab and check whether the following entry is present and active: SD_SWU_ACTIVE (left column) and X in the middle column.

If it is available, open a ticket with your SAP Support, because then there is another issue that you are not able to see the GOS. If there is no entry, follow the next steps.

5. Scroll to the end of the list

Enter the following columns: SD_SWU_ACTIVE (left column) and X in the middle column–> then press the ENTER key

6. Save your entry and start your transaction new. With some SAP-GUI versions a restart your SAP system is required before the GOS shows up.

Open VA02 or VA03 to check whether the GOS button is available.

Attention / Hint

Normally, you will find the button in the SAP GUI on the left-hand side of the bold header text. This may differ pending on the display-design that you apply. If you log in via the web version, you will find it on the right-hand side of the toolbar.